Policies & Information

Private and Duet Studio Sessions:

• 24-Hour Cancellation Policy: If a booked private or duet session is cancelled within 24 hours of the start time or if the client does not show, the full fee for that session will still be charged. Rescheduling requests within 24 hours of start time are also subject to this policy. 24-hour cancellation policies are industry standard among Pilates studios, to protect instructors' time and livelihood. (A rare exception may be made in case of true emergency or sudden illness / injury.)

• Duet Session Cancellation Policy: The same 24 hour policy applies to Duet Sessions. In addition, Duet clients must understand that a commitment has been made to their partner- to attend as consistently as possible. If one Duet Session partner cancels more than 24 hours before an appointment, the other client will be upgraded to a Private Session, and owe the difference between a duet and a private. If one partner late cancels, the other partner will receive a private session for the cost of a duet. If one duet partner cancels frequently, their standing reservation will be subject to forfeit.

• Fragrances: Please refrain from wearing perfume, cologne, or other fragranced products. We take this VERY seriously, for health reasons.

• Session Length: Private and duet sessions are 55 minutes.

• Attire: Wear comfortable clothing in which you can move freely, and please leave your shoes by the entrance.

• Cell Phones: Please silence all devices prior to the start of your session.

• Scheduling: Manage your bookings with our online scheduler, and/or email us for cancellations and rescheduing. If a client fails to make a confirmed scheduling change, and the session in question remains unchanged, that session will be subject to the 24-hour late cancellation policy. You'll know a change has successfully been made when you receive an email confirmation. By the same token, if you receive an appointment reminder email for a session you had meant to cancel or change, please email us ASAP to correct the issue: waynesvillepilates@gmail.com

• Confirmations: Private and Duet appointment confirmations are emailed to clients at the time a service is booked. Reminders are emailed 2 days prior to each appointment. Rescheduling and cancellation confirmations are emailed at the time a change is made.

• Payment: All payment is due at or before the time of service, and may be made by credit card or check, payable to Waynesville Pilates. All sales are final.

• Full vs. Part-Time Residents: In order to be considered a full-time / local resident, you must consistently live in this area all year round.

• Location: 49 Galloway Street, Waynesville, NC 28786. Near Kanini’s and Jenny Buckner’s art gallery, on the East side of town.

• Waivers & Intake Forms: Please arrive a few minutes early to your first session to fill out your client waiver.

• Package Expirations: New Client Intro Packages expire 30 days from date of purchase. Packages of 5 expire 50 days from date of purchase. Packages of 10 expire 90 days from date of purchase. Packages may be used by anyone of your choosing (for instance: instead of late canceling, a friend or family member may use that session).

• Expired Package Extensions: Expired packages may be extended for 14 days by paying the balance between its original cost and the cost of the same number of single sessions. For example, a package of 5 Private Sessions ($365) may be extended by paying $10: the difference between the cost of the package and 5 single Private Sessions (a total of $375).

• Duet Session Eligibility: Each client must be cleared to begin duet sessions in order to ensure safety and familiarity with the equipment. In most cases, 1-3 private equipment sessions is sufficient.

• Inclement Weather (in case of snow/sleet/hazardous conditions):

  • For morning sessions (before 1:00PM): If Haywood County Schools cancel or delay, a client may cancel or reschedule their appointment, but must call, text, or email at least 2 hours before their scheduled session. If the client does not contact the studio with 2 hours notice, the session will still be charged.

  • For afternoon & evening sessions (after 1:00PM): If Haywood Community College cancels or delays afternoon and/or evening classes, a client may cancel or reschedule their appointment, but must call, text, or email at least 2 hours before their scheduled session. If the client does not contact the studio with 2 hours notice, the session will still be charged.

Group Mat Classes at Laurel Ridge:

• Classes are open to the community (club/fitness center memberships are not required!)

• Location: Laurel Ridge Country Club, 49 Cupp Lane, Waynesville, NC 28786. In the fitness center, in the same building as the pro shop.

• Fragrances: Please refrain from wearing perfume or cologne.

• Payment: All payment is due at or before the time of service, and may be made by check, payable to Waynesville Pilates. All sales are final.

• Waivers: Please arrive a few minutes early to your first mat class to fill out your client waiver form.

• Booking: At this time, there is no need to book in advance.

• Sign-In: Each client must sign in upon arrival.

• Package Expirations: New Client Intro Packages expire 30 days from date of purchase. Packages of 5 expire 50 days from date of purchase. Packages of 10 expire 90 days from date of purchase. Packages may be used by anyone of your choosing (for instance: instead of losing class credits due to expiration, a friend or family member may use those credits).

• Expired Package Extensions: Expired packages may be extended for 14 days by paying the balance between its original cost and the cost of the same number of single classes. For example, a package of 5 Mat Classes ($100) may be extended by paying $10: the difference between the cost of the package and 5 single Mat Classes (a total of $110).

• Session Length: Mat classes are 60 minutes.

• Attire: Wear comfortable clothing in which you can move freely, and please leave your shoes by the entrance.

• Cell Phones: Please silence all devices prior to the start of the class.

• Mats: A limited number of well-cushioned Pilates mats are provided, but you are welcome to bring your own mat if you prefer.

• Inclement Weather (in case of snow/sleet/hazardous conditions):

  • For morning classes (before 1:00PM): If Haywood County Schools cancel or delay, class will be canceled.

  • For afternoon & evening sessions (after 1:00PM): If Haywood Community College cancels or delays afternoon and/or evening classes, class will be canceled.